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Amblyopia Home, LLC

Version: 1

Last Updated: July 13, 2021

We at Amblyopia Home, LLC value your privacy and are committed to keeping your personal data confidential. We use your data solely in the context of providing you with a convenient and high-quality application that allows healthcare providers and patients to easily and purposefully connect with each other for the provision of virtual ophthalmology services.

This privacy policy applies to Personal Data Amblyopia Home, LLC collects from users of the Amblyopia Home, LLC application, and any related services (the “Services”). “Personal data” includes any information that can be used on its own or with other information in combination to identify or contact one of our users. We believe that transparency about the use of Your/ Your child’s personal information is of utmost importance. In this privacy policy, we provide you detailed information about our collection, use, maintenance, and disclosure of Your/ Your child’s Personal Data. The policy explains what kind of information we collect, when and how we might use that information, how we protect the information, and Your rights as a provider or parent/legal guardian.



Notice Regarding Updates: Please note that we occasionally update this Privacy Policy. If we make a material change to this Privacy Policy, we will post a link to the modified terms on our website and/ or will also notify you via email. You can store this policy and/or any amended version(s) digitally, print it, or save it in any other way. Any changes to this privacy policy will be effective immediately upon providing notice, and shall apply to all information we maintain, use, and disclose. If you do not agree to the changes, immediately delete the App and all associated files from Your device. If you continue to use the App such notice, you are agreeing to those changes.


In case you have any questions or concerns after reading this Privacy Policy, please do not hesitate to contact us at We appreciate Your feedback. If you do not agree to the terms of this Privacy Policy or if you change Your mind at any point, you can delete Your account by deleting the App or notifying us by email at

Responsible Entity

Amblyopia Home, LLC (“We”, “Us”, “the Company”) is the controller of Your Personal Data and may process this data in accordance with this Privacy Policy. If We are processing Personal Data on behalf of a third party that is not an agent or affiliate of Company, the terms of this Privacy Policy do not apply—instead, the terms of that third party’s privacy policy will apply. You can contact Us with any questions about our Privacy Policy at

Links to Other Sites 

Our Application may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that You/ Your Child provides on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We are not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect Your/ Your child’s information, we recommend that you carefully review the privacy policies of all Third-party Services that you access.


What Personal Data do we collect?

We collect Personal Data, which includes the following types of data and may include healthcare information or “protected health information”. 

Demographic Data

We collect demographic information, such as Your name, email address, and Your child’s birth date, gender, and race. Primarily, the collection of this Personal Data assists us in creating Your/ Your child’s User Account and communicating with Your child’s provider.

Support Data

If You contact Us for support or to lodge a complaint, We may collect technical or other information from You through log files and other technologies, some of which may qualify as Personal Data. (e.g., IP address). Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of the Services in accordance with this Privacy Policy. Calls with Amblyopia Home may be recorded or monitored for training, quality assurance, customer service, and reference purposes.

Device, Telephone, and ISP Data

We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain Personal Data, from Your computer or mobile device as Your/ Your child navigate our Services, or interact with emails We have sent You. The information We collect may include Your Internet Protocol (IP) address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files You viewed, Your searches, Your operating system and system configuration information, and date/time stamps associated with Your usage. This information is used to analyze overall trends, to help Us provide and improve our Services and to guarantee their security and continued proper functioning.

Health and Device Data

In addition to demographic information, We will collect information regarding Your child’s health conditions, age, gender, medical history, symptoms, visual acuity, glasses prescription, treatment compliance, and information from Your connected device (the “Device”), and communications between You and the healthcare provider providing healthcare services to You via the Application. We collect this information to provide You with the Services and to provide Your healthcare provider providing healthcare services through the Application with the information required to provide medical treatment.


How will We use Your Personal Data?

We process Your Personal Data based on legitimate business interests, the fulfillment of Our Services to You, compliance with Our legal obligations, and/or Your consent. We only use or disclose Your Personal Data when it is legally mandated or where it is necessary to fulfill those purposes described herein. Where required by law, we will ask for Your prior consent before doing so.

Specifically, we process Your/ Your Child’s Personal Data for the following legitimate business purposes:

·       To fulfill our obligations to You under the Terms of Use

·       To communicate with You about and manage Your User Account

·       To properly store and track Your/ Your child’s data within our system

·       To respond to lawful requests from public and government authorities, and to comply with applicable state/federal law, including cooperation with judicial proceedings or court orders.

·       To protect Our rights, privacy, safety or property, and/or that of You or others by providing proper notices, pursuing available legal remedies, and acting to limit Our damages

·       To handle technical support and other requests from You

·       To enforce and ensure Your compliance with Our Terms of Use or the terms of any other applicable services agreement We have with You

·       To manage and improve Our operations and the Application, including the development of additional functionality

·       To evaluate the quality of service You receive, identify usage trends, and thereby improve Your user experience

·       To keep Our Application safe and secure for You/ Your child, and for Us

·       To send You information about changes to our terms, conditions, and policies

·       To allow Us to pursue available remedies or limit the damages that We may sustain

·       To provide access to the authorized healthcare provider/caregiver (with Your consent), to enable that individual to monitor Your child’s progress and overall condition and to follow up with you, as they deem appropriate.  

·       To use de-identified information about your child and the treatment provided by your health care provider to research and evaluate treatment of amblyopia. NOTE: Once we de-identify your child’s healthcare information, it is no longer considered Personal Data and is not protected by this Privacy Policy. If you have questions about how we de-identify data, you can contact us at:


Where is Your Personal Data processed?

Personal Data We collect through the Application will be stored on secure servers in the United States. Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers. These third parties are not permitted to transfer Your/ Your child’s Personal Data outside of the United States.


Included services include: Amazon Web Services.


Will We share your Personal Data with anyone else?

Yes, with a healthcare provider, third party, caregiver with whom you choose to allow Us to share such Personal Data via the Application.

We will share information you enter into the Application, information collected from the connected Device, as well as any reports generated by the Services based on the information you enter, with a healthcare provider, third party, caregiver with whom you choose to allow Us to share such information. If, at any point, you want to deny access to one or more third parties, you can do so by emailing


Yes, with third parties that help us power our Services

We have a limited number of service providers and other third parties (“Business Partners”) that help Us run various aspects of Our business. These Business Partners are contractually bound to protect Your Personal Data and to use it only for the limited purpose(s) for which it is shared with Us. Business Partners’ use of Personal Data may include, but is not limited to, the provision of services such as data hosting, IT services, customer service, and payment processing.


Yes, with third parties and the government when legal or enforcement issues arise

We may share Your/ Your child’s Personal Data, if reasonable and necessary, to (i) comply with legal processes or enforceable governmental requests, or as otherwise required by law; (ii) cooperate with third parties in investigating acts or omissions that violate this Privacy Policy or the Terms of Use; or (iii) bring legal action against someone who may be violating the Terms of Use or who may be causing intentional or unintentional injury or interference to the rights or property of Amblyopia Home, LLC or any third party, including other users of Our Services.


Yes, with third parties that provide advisory services

We may share Your/ Your child’s Personal Data with third parties that provide use services, including but not limited to, Our lawyers, auditors, accountants, or banks, when We have a legitimate business interest in doing so.


Yes, with third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Amblyopia Home, LLC’s corporate entity, assets, or stock (including in connection with any bankruptcy or similar proceedings).

If We share Your/ Your child’s Personal Data with a third party other than as provided above, You will be notified at the time of data collection or transfer, and You will have the option of not permitting the transfer.

How long do We retain Personal Data?

We will retain Your/ Your Child’s Personal Data for as long as You maintain a User Account and up to 7 years after the account is closed. The exact period of retention will depend on the type of Personal Data, Our contractual obligation to You/ Your Child, and applicable law. We keep Your/ Your Child’s Personal Data for as long as necessary to fulfill the purpose for which it was collected, unless otherwise required or necessary pursuant to a legitimate business purpose outlined in this Privacy Policy. At the end of the applicable retention period, We will remove Your/ Your Child’s Personal Data from our databases and will request that our Business Partners remove Your Personal Data from their databases. If there is any data that We are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing of such data. We retain anonymized data indefinitely.

NOTE: Once we disclose Your/ Your child’s Personal Data to third parties, we may not be able to access that Personal Data any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. Written requests for deletion of Personal Data other than as described should be directed to

What is Our Cookie Policy?

Cookies are small files that a web server sends to Your computer or device when You visit a web application that uses cookies to keep track of your activity on that site. Cookies also exist within applications when a browser is needed to view certain content or display certain content within the application. Cookies hold a small amount of data specific to a web application, which can later be used to help remember information You enter into the application (like Your email or username), preferences selected, and movement within the application. If You return to a previously visited web application (and Your browser has cookies enabled), the web browser sends the small file to the web server, which tells it what activity You engaged in the last time You used the web application, and the server can use the cookie to do things like expedite logging in and retrieving user data and keeping Your browser session secure.

We use cookies and other technologies to, among other things, better serve You with more tailored information, and to facilitate efficient and secure access to the Services. We only use essential cookies. Essential cookies are those necessary for Us to provide services to You.  We have provided, below, a full list of Our cookies, categorized as described above. We have described the purpose of each, whether they are Our cookies or Third-Party cookies, and how to withdraw consent to their use. We have also indicated which cookies are “session cookies” (which last for as long as You keep Your browser open) and “persistent cookies” (which remain on Your hard drive until You delete them or they expire).

We may also collect information using pixel tags, web beacons, clear GIFs or other similar technologies. These may be used in connection with some web site pages and HTML­formatted email messages to, among other things, track the actions of users and email recipients, and compile statistics about usage and response rates.


Essential Cookies:

Cookie Name, Who Controls It, and Duration

  • Refresh_Token

  • Amblyopia Home, LLC 

  • During active session


  • Authentication

Information Collected

  • A generated token that allows the server to identify You.

How to Withdraw Consent

  • Do not use our Service if You do not want to receive this cookie.

How can You “Opt Out” of Cookies?

If You prefer, You can usually choose to set Your browser to remove cookies and reject cookies. If You enable a do not track (DNT) signal or otherwise configure Your browser to prevent Us from collecting cookies, You will need to re­enter Your user name each time You visit the login page.

How do We protect You and Your Child’s Personal Data?

We are committed to protecting the security and confidentiality of Your/ Your Child’s Personal Data. We use a combination of reasonable physical, technical, and administrative security controls to maintain the security and integrity of Your/ Your Child’s Personal Data, to protect against any anticipated threats or hazards to the security or integrity of such information, and to protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm or inconvenience to You. However, internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, We cannot ensure the security of information You transmit to Us. By using the Services, You are assuming this risk.


We store Your/ Your Child’s Personal Data on secure servers, and protect this data using a combination of technical, administrative, and physical security safeguards, such as authentication, encryption, backups, and access controls in accordance with federal privacy law. If We learn of a security concern, We may attempt to notify You and provide information on protective steps to mitigate any potential harm, if available, through the e­mail address that You have provided to Us or by an in-app notification. Depending on where You live, You may have a legal right to receive such notices in writing.


You are solely responsible for protecting information entered or generated via the Amblyopia Home, LLC application that is stored on Your device and/or removable device storage. We have no access to or control over Your device’s security settings, and it is up to You to implement any device level security features and protections You feel are appropriate (e.g., password protection, encryption, remote wipe capability, etc.). We recommend that You take any and all appropriate steps to secure any device that You use to access Our Services.


How can You Protect Your/ Your Child’s Personal Data?

In addition to securing Your device, as discussed above, We will NEVER send You an e­mail requesting confidential information such as account numbers, usernames, passwords, or social security numbers, and You should NEVER respond to any e­mail requesting such information. If You receive such an e­mail that looks like it is from Us, DO NOT RESPOND to the e­mail and DO NOT click on any links and/or open any attachments in the e­mail, and notify Amblyopia Home, LLC support at

You are responsible for taking reasonable precautions to protect Your user ID, password, and other User Account information from disclosure to third parties, and You are not permitted to circumvent the use of required encryption technologies. You should immediately notify Us at if You know of or suspect any unauthorized use or disclosure of Your user ID, password, and/or other User Account information, or any other security concern.

Your/ Your Child’s rights

You have certain rights relating to Your/ Your child’s Personal Data, subject to local data protection laws. These rights may include:

  • to access Your/ Your Child’s Personal Data held by Us;

  • to erase/delete Your/ Your Child’s Personal Data, to the extent permitted by applicable data protection laws;

  • to receive communications related to the processing of Your/ Your Child’s personal data that are concise, transparent, intelligible and easily accessible;

  • to restrict the processing of Your/ Your Child’s Personal Data to the extent permitted by law (while we verify or investigate Your concerns with this information, for example);

  • to object to the further processing of Your/ Your Child’s Personal Data, including the right to object to marketing;

  • to request that Your/ Your Child’s Personal Data be transferred to a third party, if possible;

  • to receive Your/ Your Child’s Personal Data in a structured, commonly used and machine-readable format;

  • to lodge a complaint with a supervisory authority;

  • to rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete;

  • to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects ("Automated Decision-Making"); and


Where the processing of Your/ Your Child’s Personal Data by Amblyopia Home, LLC is based on consent, You have the right to withdraw that consent without detriment at any time or to exercise any of the rights listed above by emailing Company Name at

How can You update, correct, or delete Personal Data?

You can change Your e­mail address and other contact information by contacting us at If you need to make changes or corrections to other information, you may do so by updating your information in the App. Please note that in order to comply with certain requests to limit use of Your/ Your Child’s Personal Data, We may need to terminate Your account and Your ability to access and use the Services, and You agree that We will not be liable to You for such termination or for any refunds of prepaid fees paid by You. You can deactivate Your account by contacting us at

Can You “OPT­OUT” of receiving communications from Us?

We pledge not to market third party services to You without Your consent. The only emails We send to You without your consent are those regarding Your account or the Services. You can choose to filter these e­mails using Your e­mail client settings, but We do not provide an option for You to opt out of these e­mails.


Information submission by minors

The App does NOT allow any user to make their information publicly available. Parents/legal guardians have the right to review or ask us to delete their child’s personal information, as well as to refuse to permit us to further collect or use your child’s personal information. To do any of these, please contact us at with your request.


If you are a resident of California under the age of 18 and have registered for an account with us, you may ask us to remove content or information that you have posted to our websites. 


California Residents

California residents may request and obtain from Us, once a year, free of charge, a list of third parties, if any, to which We disclose their Personal Data for direct marketing purposes during the preceding calendar year and the categories of Personal Data shared with those third parties. If You are a California resident and wish to obtain that information, please submit Your request by sending Us an email at with “California Privacy Rights” in the subject line.

Contact Us

If You have any questions about this Privacy Policy, please contact Us by email at Please note that email communications are not always secure; so please do not include sensitive information in Your emails to Us.

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